Quality Policy
- Continually adding value to processes and all aspects of the business
- Providing high quality products and service to fully satisfy customer requirements
- To deliver & install correct, defect free products to our customers on time and within budget
As part of an on-going process to achieve these aspirations we have set objectives for product quality including:
- Reduction of rejected product
- Reduction in the number of customer complaints
- Increasing the level of customer satisfaction
Specific objectives and targets are established and reviewed at the regular management review meetings. The company uses training of and communication to all employees to ensure this policy is understood and implemented. As Company Directors we are fully committed to ensuring the implementation of and continual improvement of this quality management system within the company. The Quality Policy is a live document, and is reviewed at regular Management Review meetings.
We have always been satisfied with their professional approach to our contracts so we would have no hesitation asking them to carry out any future contracts gained. Jonathan Shephard